Home > family, frustration, tech > cingular wireless is beyond horrendous.

cingular wireless is beyond horrendous.

cingular wireless is beyond horrendous. DO NOT buy cingular phones or services! (sorry, doug). the service is just crap. i’ve had an att gsm phone for about 2 yrs, and i’ve been happy w/ it. cingular looked like they had their act together – granted my opinion was based solely on the successful branding and advertising. good logo, good ads, nice orange color – hey, they seem alright! but NO! i had to migrate my mom and sister’s phones from digital att accounts to new cingular gsm accounts. that’s where the trouble began.

cingular will only work w/ customers by sorting them through location based markets. my mother has a NY #, but my sister has an Atlanta #. despite the fact that both bills are paid in NY by the same person, i could only get my mom the new phone in a store in NY. my sister’s phone had to be bought online b/c she couldn’t get the discount through the store rep, who would only receive commission from a NY phone #. fine, ok. i purchased my mother’s phone, migrated the #, and activated the account. it took 36 hours longer than they claimed for the migration to take full effect, but hey, i could deal w/ that.

i purchased my sister’s phone online. it should have arrived ready to go, w/ the phone # migrated. we left for mexico, and came back a week later w/ the phone waiting. we boot it up and try to activate – her account cannot be located. i get switched from a cingular rep to an att digital rep, who then tells me the # has not been migrated, so i need to speak to a special migration rep. after 40 min on hold, they still have no idea where the account is, and apparently the special migration rep was actually tech support, who can’t really help w/ migration. so now i’m on hold again while she contacts migration. this support is absolutely ridiculous – oh, and did i mention their customer service is only open for 12 hrs every day?! what if you have a problem at 2a w/ your phone? shit out of luck.

Categories: family, frustration, tech
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